Independent studio. Based in Malta.

Get found.Get work moving.

Websites, Google presence and custom systems.
I help your business show up clearly and
take the repetitive work off your hands.

Let’s talk about your businessFind your starting point
Built around your business.
Services

What needsattention?

Start with the part that costs you enquiries or time.
I check what you have, then scope what’s needed.

Choose a service to see what’s involved.
WebsitesMake your services easy to find and contact.Google presenceCorrect the details customers see on Google.AutomationsStop copying the same details between tools.AI agents & appsHelp staff review repeated information work.
Websites

People hear about you, then lose the trail.

I build pages that answer what you do, where you work and how to enquire. The contact route is tested on a phone before handover.

What’s included

  • Pages explaining your services and contact options
  • Contact form or link to your existing booking tool
  • Mobile layout and basic search setup
  • Contact test, handover and account access

Pages, languages and integrations are agreed in the quote. You provide accurate business details and images you have the right to use.

Talk about a website
How it could workIllustration

The site gives a referred customer a service list and a tested way to ask for a quote. This is an example, not a client result.

Google presence

Your listing may be sending people elsewhere.

I check what customers see in Search and Maps, then verify ownership and eligibility. Where eligible, I correct agreed details so the listing and your real opening hours match.

What’s included

  • Listing, eligibility and ownership check
  • Agreed hours, categories, services and contact updates
  • Supplied photos and a review link
  • Verification guidance and ownership handover

Google provides the profile free; you pay for my work. Google decides eligibility, verification and rankings, so none can be promised.

Talk about Google presence
How it could workIllustration

After checking the profile, I update the agreed hours and show the owner how to maintain them. This is an example, not a client result.

Automations

The same task keeps coming back to someone.

I map one repeated task and connect the tools that need to pass information between them. The agreed workflow records each run, flags failures and has a manual fallback.

What’s included

  • Map of the trigger, actions and exceptions
  • One scoped workflow across supported tools
  • Duplicate handling, run log and failure alert
  • Test cases, instructions and manual fallback

Tool access, message permissions and vendor costs are checked before quoting. A standard website form sending to an inbox is already part of the website.

Talk about an automation
How it could workIllustration

A failed run goes to a named person to resolve; no enquiry is assumed to have been handled. This is an example, not a client result.

AI agents & apps

Useful answers still need a human check.

I start with one task, approved data and examples of a useful draft. Staff review each result in a supervised pilot. If a dedicated review screen would help, I scope that app separately.

What’s included

  • One-use-case process and permissions map
  • Sample inputs, expected outputs and failure tests
  • Supervised pilot with sources or approval checks
  • Results, limits and handover recommendation

The first build is a narrow, human-reviewed pilot. An app or wider rollout needs separate discovery and a quote; no agent makes consequential decisions alone.

Talk about an AI project
How it could workIllustration

Missing information is flagged for review before anything is submitted. This is an example, not a client result.

You can keep the tools that already work.One useful change. A clear scope. Your own accounts.
Approach

A clear path.From first call to handover.

You don’t need a finished brief.
Bring the problem. We’ll work out the next step.

Explore the five stages below.
01Tell me the problemStart with what is getting in the way.02Check what existsSee what works before changing it.03Agree the workKnow the scope and price before work starts.04Build and testSee the work and check real cases.05HandoverTake control of what has been built.
Step 01 / 05

A problem is enough to begin.

You bring
The task, site or listing that concerns you.
We work through
We talk through the issue and what a useful change would look like.
You leave with
A fit decision and the next check to make.

The short fit conversation and visible-presence check are free. You do not need to choose a service first.

Primacy StudioIllustration

First-call note

EXAMPLE / LOCAL SERVICE BUSINESS

“People ask the same question before they book.”

Likely frictionServices and prices are hard to find
Next checkWalk through the mobile contact route
Fit decision / one next check

A short written next step.

Step 02 / 05

Keep the parts that already work.

You bring
Relevant access or a few representative examples.
We work through
I verify the present setup and map the part that needs work.
You leave with
A defined problem, dependencies and a first scope.

Simple site or profile checks can sit inside a build. Uncertain processes may need separately quoted written discovery, which you keep.

Primacy StudioIllustration

Current setup check

KEEPExisting booking tool works
CHECKGoogle hours differ from the website
DEPENDENCYOwner access needed for edits
Findings / dependencies / first scope

Keep what already works.

Step 03 / 05

The quote says what is included.

You bring
Verified facts, access needs and priorities.
We work through
I write the work, acceptance checks, exclusions and costs.
You leave with
A written quote you can accept or decline.

The quote identifies any third-party costs and optional care. Extra work needs a new agreement.

Primacy StudioIllustration

Written scope

IncludedUpdate agreed profile details
CheckOwner confirms hours and contact
Outside scopeRanking or verification guarantee
Price and third-party costsAgreed before work
Accept or decline in writing

Know what you are agreeing to.

Step 04 / 05

Test what the result actually does.

You bring
Approved scope, access and agreed content or sample data.
We work through
I build and test the agreed site or system against acceptance examples.
You leave with
A reviewable build and test results for sign-off.

Depending on the work, tests cover phone contact, failed workflow runs, missing information or human approval points.

Primacy StudioIllustration

Review build

ACCEPTANCE CHECKRESULT
Phone contact opens✓ Pass
Missing field is flagged✓ Pass
Owner checks wordingReview
Test against real examples

Review the result against real cases.

Step 05 / 05

Leave with access and operating instructions.

You bring
Your review against the agreed acceptance checks.
We work through
I correct agreed defects and show you how to use the result.
You leave with
An accepted handover and any agreed next step.

You keep your domain, Google profile, primary accounts and business data. Ongoing care is defined and priced separately if needed.

Primacy StudioIllustration

Handover pack

01Account accessOwner permissions confirmed
02How to use itShort operating notes
03What happens nextOptional care decision
Your tools / your accounts

Leave able to run it.

Bertrand Briffa, founder of Primacy Studio
Bertrand BriffaFounder
The studio

The person you speak tois the person leading the work.

I’m Bertrand. I work with business owners on their websites, Google presence and the systems behind their day-to-day work.

I start by understanding what’s getting in the way. You get a defined piece of work, a version you can review, and a clear handover. If your existing setup does the job, it stays.

Start a conversation on WhatsApp
Let’s find your starting point

What could workbetter for you?

A website that doesn’t explain you.
A task that keeps eating up your day.
Tell me where you’d like to start.

Arrange a callOpens WhatsApp with a message ready to send.
hello@primacystudio.comOr call +356 9933 3509

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